Privacy Policy

We believe your privacy deserves clear, honest communication. Here's exactly how we handle your personal information at Thynavax.

Last Updated: January 15, 2025

Who We Are & What This Covers

Thynavax specializes in creating beautiful wedding and celebration decorations throughout Pakistan. When you work with us or visit our website, you trust us with personal information. This policy explains exactly what we do with that trust.

This privacy policy applies to all interactions with Thynavax, whether you're browsing our website, requesting quotes, booking our services, or communicating with our team. We operate from our office at Plot 43, Abu Bakar Block Garden Town, Lahore, Punjab, Pakistan.

Information We Collect

We only collect information that helps us serve you better. Here's what we gather and why:

Contact Information

Your name, phone number, email address, and location. We need these basics to communicate with you about your event and send quotes.

Event Details

Wedding dates, venue information, guest counts, and decoration preferences. This helps us create proposals that actually fit your celebration.

Communication Records

Our conversations via phone, email, or WhatsApp. We keep these to remember your specific requests and maintain consistent service.

Website Usage

Basic analytics about how visitors use our website. This includes pages viewed and time spent, but nothing that identifies you personally.

How We Use Your Information

Your information serves specific purposes in helping us deliver exceptional decoration services:

Creating detailed proposals and quotes for your specific event requirements

Coordinating decoration timelines and logistics with your venue and other vendors

Sending you inspiration photos and design ideas that match your style preferences

Following up after your event to ensure you were completely satisfied with our service

Improving our service offerings based on client feedback and preferences

Occasionally sharing updates about our latest decoration styles or seasonal offerings

We never sell your information. Your contact details and event information stay within our team. The only exception is when you specifically ask us to coordinate with your other wedding vendors.

Information Sharing & Third Parties

We keep your information private, but there are a few specific situations where sharing is necessary or helpful:

Venue Coordination: We share relevant details with your venue to ensure smooth decoration setup and removal

Vendor Collaboration: When you request it, we coordinate with photographers, caterers, or other wedding vendors

Payment Processing: Banking and payment information goes through secure financial institutions

Legal Requirements: We'll disclose information if required by Pakistani law or court orders

Business Operations: Our trusted suppliers may receive basic event details to fulfill decoration orders

All third parties we work with are required to keep your information confidential and use it only for the specific services you've requested.

Your Privacy Rights

You have complete control over your personal information. Here's what you can request at any time:

Access Your Data

Get a copy of all information we have about you and your events.

Correct Information

Update any incorrect details or change your contact preferences.

Delete Your Data

Remove your information from our systems completely.

Stop Communications

Opt out of promotional emails while keeping service-related communications.

Data Portability

Receive your information in a format you can use elsewhere.

Processing Restrictions

Limit how we use your information in specific circumstances.

To exercise any of these rights, just contact us using the information at the bottom of this policy. We'll respond within 30 days and never charge fees for reasonable requests.

Data Security & Storage

We take protecting your information seriously, using multiple layers of security:

All digital communications are encrypted during transmission

Client files are stored on password-protected, regularly backed-up systems

Physical documents are kept in locked filing systems at our office

Only authorized team members can access client information

We regularly update our security practices to address new threats

Payment information is processed through secure, certified financial systems

We keep your information for as long as needed to serve you and meet legal requirements. Event details are typically retained for three years to help with any follow-up questions, warranty issues, or future event planning.

Cookies & Website Technology

Our website uses minimal technology to function properly and improve your experience:

Essential Cookies: Required for basic website functionality like contact forms and navigation

Analytics Cookies: Help us understand which pages are most useful to visitors

Preference Cookies: Remember your language and display settings for future visits

You can control cookies through your browser settings, though disabling essential cookies may affect website functionality. We don't use tracking cookies for advertising purposes.

Changes to This Policy

We review and update this privacy policy annually or whenever we make significant changes to our business practices. When updates occur, we'll:

Post the new version on our website with an updated date

Email current clients about any changes that affect how we handle their information

Provide clear explanations of what's different and why

Give you options if new practices require additional consent

We believe privacy policies should be living documents that evolve with our business and technology while always prioritizing your trust and security.

Questions About Your Privacy?

We're here to help with any privacy concerns or questions about your personal information.

Email us at [email protected]

Call us at +922135315581

Visit our office at Plot 43, Abu Bakar Block Garden Town, Lahore, Punjab, Pakistan